Terms & Conditions

One Deck PTY LDT Trading Terms

These terms (Terms) outline the terms and conditions on which One Deck Pty Ltd (One Deck) will supply any of the products listed on our website (Site) to Customers.

 

  1. Purpose and Application
    1. These Terms apply to, and are expressly incorporated into, any order for the supply of any products by One Deck to the Customer (Order).
    2. These Terms are governed by and construed in accordance with the laws of Victoria, Australia.
    3. Nothing in these terms is intended to exclude, restrict or modify rights which the Customer may have under the Australian Consumer Law or any other law. If any provision of these Terms is invalid under any law, that provision is enforceable to the extent that it is not invalid, and if it is not possible to give that provision any effect, then it is to be severed from these Terms and the remaining Terms will continue to have full force and effect.


  2. Orders
    1. The Customer may place an Order on the Site by designating the One Deck products required, and any requirements for fabrication or customisation in the order form available on the Site (Products).
    2. The Customer may also place an Order for Products by email, telephone or in person at One Deck.
    3. Upon placing an Order, the Customer will receive an invoice from One Deck for the full price of the Products ordered, and any fabrication or customisation charges (Purchase Price). The Purchase Price is exclusive of all other charges, unless expressly included in the Purchase Price. Delivery fees are charged in addition to the Purchase Price, as set out in these Terms below.
    4. The Customer must pay at least 50% of the Purchase Price to One Deck as a deposit (Deposit) prior to the Order being processed. One Deck accepts direct bank transfer, credit card (Visa and Mastercard), Pay Pal, cheque and cash payments.
    5. Customer must pay the Deposit to One Deck using the payment details provided on the invoice before the Order will be processed by One Deck.
    6. One Deck reserves the right to alter prices without notice to the Customer, and such prices will apply to future Orders, but not to any order made before the alteration.
    7. An order is accepted when payment of the deposit is processed by One Deck.
    8. Full payment of the Purchase Price is required prior to delivery of Products, and in any event by the date specified by One Deck.
    9. If the Customer does not make payment by the due date, One Deck may:
      1. charge the Customer interest calculated on a daily basis; and/or
      2. cancel or suspend any unfilled Orders.


  3. Lead Times
    1. The average lead time for in stock products is 1-2 business days after full payment of the Purchase Price is received, plus delivery time as set out below.
    2. The average lead time for customised or fabricated products is 10-15 business days after full payment of the Purchase Price is received, plus delivery time as set out below.


  4. Cancellation of Orders
    1. If One Deck has reason to believe that it will be unable to supply an Order to the Customer within a reasonable time, or at all, due to circumstances beyond its reasonable control, One Deck may, without penalty, cancel the Order and refund the Customer all money already paid in respect of that Order.
    2. Once an Order has been accepted by One Deck, it cannot be cancelled by the Customer unless agreed to by One Deck.


  5. Delivery and Collection
    1. Collection from One Deck premises
      1. One Deck will notify the Customer when Products are ready for collection and request payment of the balance of the Purchase Price.
      2. On receipt of cleared funds in the amount of the Purchase Price, the Products will be made available for collection from One Deck by the Customer or its nominated freight provider on a date and at a time which must be previously arranged with One Deck.
      3. Customers may pay with exact cash on collection, or by Visa or Mastercard. Cheques and bank transfer cannot be accepted on collection.
      4. All costs associated with collection from One Deck are the Customer’s responsibility.
    2. Delivery
      1. One Deck will deliver Products to a residential or business address within Australia or internationally (Delivery Site). We cannot deliver to PO boxes.
      2. One Deck may use third party courier services for delivery of Products, and the Customer consents to their details being disclosed to the third party courier for the purpose of delivering Products.
      3. On receipt of an Order, One Deck will provide a quote for standard delivery to the Delivery Site on Monday to Friday between 9am and 5pm. One Deck assumes that the Delivery site is accessible by semi-trailer truck via an all-weather road (Standard Delivery Conditions).
      4. By way of indication only, the average delivery times under Standard Delivery Conditions within Australia are:
        VIC 1-3 Business Days
        NSW 3-5 Business Days
        ACT 3-5 Business Days
        SA 3-5 Business Days
        TAS 5-7 Business Days
        QLD 5-7 Business Days
        NT 5-10 Business Days
        WA 5-10 Business Days
      5. One Deck uses its best efforts to meet the average delivery times, but is not liable for late delivery or non-delivery. One Deck instructs third party courier services to call the Customer before deliveries that require unloading assistance. If the Customer wishes to arrange a specific delivery time with the courier, One Deck will provide a phone number for the Customer to contact the courier company.
      6. If the Customer requires express or other special delivery due to timing, out of business hours delivery requirements, or Delivery Site access requirements, the Customer must notify One Deck at the time of placing an Order, and an appropriate quote will be provided (Special Delivery).
      7. If the Customer does not notify One Deck that it requires Special Delivery, One Deck is not responsible for the inability to deliver Products to the Delivery Site.
      8. Additional delivery charges will be payable by the Customer for any Special Delivery requirements, such as special vehicle hire or express delivery.
      9. The Customer is responsible for unloading Products at the Delivery Site. One Deck recommends a least two people are available to unload Products.
      10. One Deck and the delivery driver will not:
        1. provide any unloading devices;
        2. assist with manual unloading of Products;
        3. accept any charges for hire of unloading devices by the Customer.
    3. International Delivery
      1. One Deck offers international delivery under the conditions set out above. However, due to international laws and regulations, One Deck must adhere to certain shipping restrictions. If a Customer places an Order for Products that One Deck is unable to ship to the Customer’s country, One Deck is unable to accept and deliver the Customer’s order.
      2. The Customer is responsible for payment of any additional charges which may be incurred as a result of shipping Products outside of Australia. Such charges include any duties, taxes, or customs charges.


  6. Title, Risk and Damage
    1. Risk in the Products passes to the Customer on collection, or when the Products enter the Customer’s custody, including its courier or delivery agent.
    2. Title to the Products passes to the Customer on payment of the full Purchase Price.
    3. One Deck is not liable for any damage that occurs to Products during delivery. One Deck is able to arrange insurance at the Customer’s request, in the amount of 4% of the value of the Products being delivered.


  7. Limitation of Liability
    1. Unless such liability cannot be excluded by law, One Deck will not be liable in any circumstances for any loss or damage:
      1. to any property or person arising from the supply or delay in supply of Products; or
      2. to any person arising from the failure to supply Products as a result of:
        1. the Customer providing an incorrect delivery address; or
        2. the Products being left at a delivery address that is unattended at the time of delivery.
    2. For the avoidance of doubt, One Deck is not responsible to a Customer for any loss or damage to the Products in transit caused by any event of any kind or by any person (whether or not One Deck is legally responsible for the actions of that person).


  8. Returns and Replacements
    1. In addition to the Customer’s rights under the Australian Consumer Law, One Deck will refund or replace Products in certain circumstances. Our Return and Replace Policy and our Limited Lifetime Warranty can be found here and are expressly incorporated into these Terms.


  9. Privacy
    1. One Deck’s Privacy Policy can be found here.


  10. Waiver
    1. A single or partial exercise or waiver of a right relating to these Terms will not prevent any other exercise of that right or another right.